To whom it may concern,
I would like to thank your organization for the courteous and professional way in which it treated me during a recent transaction. An order I placed was mis-filled and when I notified your company of the error, it promptly sent the correct items and reimbursed me for the actual shipping charges without hesitation (Desmond was our point of contact). My wife was able to get a great night's sleep on our new mattress for the first time since we received, thanks to the topper we purchased from Pure Linens. Thanks again, I won't hesitate to shop with you or recommend your organization in the future.